We will always understand
A long-lasting light is more like a family member
That's why we are always striving to improve the standard of our services.
We hope that the arrival of DA products
is not only the end of a transaction, but also the beginning of a friendship.
Within 7 days, there will be no reason to return or exchange the goods, ensuring that you have selected a satisfactory product;
3-year warranty quality guarantee, worry free after purchase.
Q：What are the issues that are not within the scope of the "three guarantees"?
Special cases that do not fall within the scope of the "three guarantees":
Color difference caused by shooting equipment, displays, lighting, etc. does not belong to product quality issues;
Dimensional issues caused by inconsistent product measurement standards, within the size error specified in relevant standards, do not belong to product quality issues;
Natural defects caused by materials and processes do not belong to product quality issues;
Damage caused by failure to sign for goods according to the standard receiving procedures and improper unpacking;
Product damage caused by incorrect assembly due to failure to follow the assembly instructions of the manufactured product;
Damage caused by failure to replace components according to the assembly instructions;
Damage caused by customers disassembling, replacing or using the product in the wrong environment;
Damage caused by incorrect maintenance or failure to follow the instructions in the "Product Use and Maintenance Manual".
Q：What is the duration of the "three guarantees" service? Is it free?
DA provides a three-year "three guarantees" quality assurance service for each product sold, with the first year being free of charge. The "three guarantees" service starts from the actual date of product receipt. Please pay attention to checking the delivery date when signing for the delivery documents. During the warranty period of the "three guarantees", if there are any problems with the product under normal use and maintenance, please contact our customer service immediately to test the product. If it is a product quality issue, we will repair it for you until the problem is resolved.
Q：Who is responsible for the shipping cost of returns and exchanges?
1. You can apply for an unconditional return within 7 days from the date of receipt, and after 7 days, you can enjoy return and exchange services according to our three guarantee policy;
2. The product itself must be in good condition, and the product has not been installed, assembled, or used, which does not affect secondary sales;
3. DA products belong to non-standard products, and we consider the packaging as a part of the product itself. When returning the product, you need to keep the packaging intact. We suggest that you keep the original packaging for 7 days after receiving the goods, and then handle it yourself.
Q：A process of dropshipping?
1. You can apply for an unconditional return within 7 days from the date of receipt, and after 7 days, you can enjoy return and exchange services according to our three guarantee policy;
2. The product itself must be in good condition, and the product has not been installed, assembled, or used, which does not affect secondary sales;
3. Handmade products belong to large non-standard products, and we consider the packaging as part of the product itself. When returning, you need to keep the packaging intact
After receiving the goods, we suggest that you keep the original packaging for 7 days before handling it yourself.
Q：As a distributor, do you enjoy a dropshipping service?
Within the scope of the "three guarantees" warranty service, if there are quality problems with the product during normal use, we will solve the problem for you according to the following standards:
Repair: Within the "three guarantees" period, if there are quality problems with the product, the manufacturer will be responsible for repairing it;
Replacement: Within the "three guarantees" period, if the same issue cannot be resolved after two repairs, we will replace the product;
Return: Within the "three guarantees" period, if the same product has been replaced twice, you can choose to replace it with another similar product or return it.
